Shipping & Returns

SHIPPING

After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-72 hours. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at anytime, please email us at [email protected]

Orders received by 11:00 AM EST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays. GLAMOUR BY GABRIELA is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.

We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:

Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM PST will be processed the following business day.

USPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.

Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks. 

RETURNS & EXCHANGES

No Returns or exchanges under any circumstances. Jewelry and Undergarments are FINAL SALE. NO EXCEPTIONS.

If the item was delivered damaged or the wrong item was shipped, we would much appreciate a photo of the product(s) and package could be provided for our insurance claim purposes.

Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that GLAMOURBYGABRIELA.COM cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging. 

REQUESTING AN RA (Return Authorization) 

You can request an RA by emailing customer service at [email protected] with subject title “customer service”. You will receive a reply with your RA number within 24 business hours. 

For any questions, please contact [email protected]